Tip : Help the Help Desk Help You

Written By The Ones on Monday, June 29, 2009 | 12:29 PM

Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. That’s why Windows 7 introduces the Problem Steps Recorder, a screen-capture tool that allows the end-user to record the problems they’re having step-by-step. It’s as simple as hitting “record” then adding in comments as needed. A HTML-based file is converted to a .ZIP folder, which is easily passed on to the help desk. The program is accessible from the Control Panel under “Record steps to reproduce a problem” or run psr.exe from Explorer.

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